Dante Software & AVIO Support

  • Videos and other extensive Dante training and certification material are available in the Training and Tutorials section of this site.
  • In addition to the software and Dante AVIO below, you can view our complete list of Dante FAQs on their dedicated page.
  • If you can't find a solution in the FAQs or user guides, please contact us using the provided form. Login to your Audinate account is required to submit the support form.

Common Dante Software & AVIO FAQs

Yes, you can deactivate Dante Via (using the button in the Activation panel) and reactivate it on another computer.

  • To open the Activation panel in Windows, click the settings icon  and select ‘Activation’.
  • To open the Activation panel in OS X, choose ‘Activation’ from the Dante Via main menu.

Then log into your Audinate.com account, and go to ‘My Products.’ Copy your Dante Via license ID, and paste it into the ‘Recover license’ field. This will deactivate the license, and allow you to activate another computer.

No – Dante does not support Wi-Fi, your networked devices must all be physically connected to the Dante network via Ethernet Cat5e or Cat6 cables across a compatible network switch.

Yes, all Dante AVIO adapters require a power source. Most Dante AVIO adapters require the use of a network switch with POE (power-over-Ethernet) capabilities or the use of an 802.3af compliant PoE injector device. The Dante AVIO USB adapter also has a third option - it can also receive power through the USB device to which it connects if that device has adequate power output. If using a switch with POE, make sure it is configured to send power. 

On Mac OS X, audio-capable software destinations are not visible to Dante Via.

To send audio to a software destination:

  1. Drag and drop the source onto the 2 Channel Application Input in the Destinations list.
  2. Manually configure the destination application (i.e. using the application’s own preferences panel) to use Dante Via as its audio input.

On Windows, applications may not be properly ‘discovered’ if they were already running when the Dante Via service was stopped and restarted.

To ensure that application sources can be successfully connected to destinations, it is recommended that you close all audio-capable applications before you either update Dante Via, or stop and start Dante Via for any other reason, such as switching to Dante Virtual Soundcard. Then restart the applications once Dante Via is running again.

This may be because Dante Via is not properly optimized for your computer. Go to Preferences > Performance, and change the Performance Optimization setting to 'Low'. Note that this will increase Dante Via's latency.

This usually indicates that Dante Via is not activated. Use the Activation panel to activate Dante Via.

  • To open the Activation panel in Windows, click the gear icon    to open the main menu, and select ‘Activation’.
  • To open the Activation panel in OS X, go to the Dante Via menu > Activation.

When Dante Via is not activated, it displays a message in red text at the botton of the user interface.

If Dante Via is definitely activated but the user interface is still empty, double-check that Dante Via is actually running.  When it is running, there will be a button at the top of the user interface labeled 'Stop'. If it's labeled 'Start', Dante Via is not currently running. You can also check in the general preferences.

If Dante Via appears to be running (i.e. the UI is showing devices and applications) but you can’t hear the audio you’re expecting to hear, check the operating system sound settings to make sure Dante Via is selected as the default sound device for your operating system, for both playback/output and record/input.

Further steps: Windows

  • Check the volume level for the Dante Via device in the Windows mixer settings (it may just be turned right down).
  • Check your services to see if the dantevia.manager service is running, and restart it if necessary (see 'Checking and restarting the Dante Via service in Windows' below).
  • If everything looks correct, and the dantevia.manager service is running, but you’re still not hearing the audio that you think you should be: Stop Dante Via (using the button, or in the general preferences), stop your audio applications, restart Dante Via, and then restart your audio applications.
  • If that doesn't help, in the general preferences menu, click the 'Clear Configuration' button, acknowledge any system dialogues, then close and restart the Dante Via application.
  • If all else fails, restart your computer.

Checking and restarting the Dante Via service in Windows

  1. Open Task Manager (hold Ctrl + shift + Esc).
  2. Click the Services tab.
  3. Look for the Dante Via Manager service (dantevia.manager). If it is stopped, right-click the service and select Start. If it is running, right-click the service and select Restart.

Further steps: OS X

Check to see if the Dante Via service is running:

  1. Open Activity Monitor (Apps > Utilities > Activity Monitor).
  2. Click the CPU tab.
  3. Sort by Process Name.
  4. Look for the DanteViaDaemon process.

If it is not running, to reset the process:

  1. Go back to Dante Via and open the Dante Via main menu.
  2. Hold down the 'Option' key (or the 'Alt' key for non-Mac keyboards).
  3. Select 'Quit and Restart Audio'.
  4. Enter the computer (admin) password in the Terminal window, and press Return.
  5. When the process has completed, close the Terminal window.

This may crash Dante Controller, if it is running - just acknowledge the error message and restart it.

Dante Via will periodically connect to the Internet to validate its license with the licensing server. In order for Dante Via to remain activated, the computers on which it is installed must be continuously or regularly connected to the Internet.

Select the ‘Enable Dante’ control for the relevant source.

To hide a source from the network, deselect the ‘Enable Dante’ checkbox.

When a source is Dante-enabled, it will appear in Dante Controller as channels nested under your computer name, and can be routed like any other Dante channels.

If someone on the network has made a source or a source mix available on the network (using the ‘Enable Dante’ control), it will show up under their computer name in the Via Devices section of your Sources list. To listen to it, just drag it to a destination, such as your headset or speakers (or you can send it to any other destination if you want to use it for other purposes).

The owner of the source will be presented with an access control pop-up, asking them to allow or deny the connection.

To mute system sounds from the default mix when it is playing to the default output, hover over the System Sounds icon in the ‘Now Receiving’ area for the default output destination, and click the speaker icon.

You can also completely replace the default mix by sending another source to your default output.

If you accidentally give someone permission to connect to one of your sources, or you decide that you no longer want them to have permission, you can revoke all permissions (for all users) by clicking the ‘Clear Permissions’ button in the Privacy preferences.

Any new connections to any of your sources will require your permission, and any existing connections will require permission to be re-granted (you will be presented with an access control pop-up for each connection, which can be allowed or denied individually).

Just drag the source onto the destination. You can choose to replace any source that is already playing to the destination, or add it to the current source to create a mix.

To send a source to a networked Dante-enabled device (i.e. a remote hardware device that is not connected to a computer – such as a mixing console) you must use Dante Controller.

First expose your source to the Dante network, by selecting ‘Enable Dante’ for the source. Then launch Dante Controller. Your source will appear in Dante Controller as transmit and receive channels, nested under your computer name.

Then subscribe the hardware device to your source’s transmit channels, like you would any other Dante device. See the Dante Controller user guide for information about routing audio.

When you drag a source onto a destination, you will be asked if you want it to replace the existing source, or add the source to a mix.

If you choose to add the source to a mix, it will create a (typically stereo) mix of the existing source and the new source. Source volume levels must be controlled at the source.

'Listeners' are other network users who have routed one of your shared sources to one of their local destinations (and you have granted them permission).

There are 3 ways to remove a listener from one of your sources:

  1. Disable the ‘Enable Dante’ control for the source - this takes it off the Dante network.
  2. Use Dante Controller to unsubscribe the receiver from your source.
  3. Click ‘Clear Permissions’ in the Privacy Preferences (this revokes all previously-granted permissions, for all users, and for all of your sources).

Using the first two methods, the listener will be able to reconnect to the source (assuming it is back on the network) without your permission, unless you revoke their permission using the ‘Clear Permissions’ button in the privacy preferences.

Yes - if a source is connected to a destination already, and you drag the source to an additional destination, Dante Via will create an additional connection, and the source will transmit to both destinations simultaneously.

In OS X, software destinations, such as recording applications, aren’t ever visible in the Dante Via UI.

To send sources to software applications in OS X, you must send them to the Stereo Application Input, or the 16 Channel Application Input, and then configure the application to use 'Dante Via Stereo' or 'Dante Via 16 Channel' as the recording / input interface.

With ‘Enable Dante’ selected, the application inputs present as receive and transmit channels (named ‘Stereo Application Input’ and '16 Ch Application Input') in Dante Controller.

The Default Device in your destinations is the local hardware device to which Dante Via will send all newly-discovered application sources (i.e. software applications that can produce audio).

For example, if your Default Output Device is set as your computer speakers, when Dante Via detects a new software source, such as iTunes, it will automatically send iTunes audio to the computer speakers. It will also send your system sounds to that device, assuming no other sources have been specifically sent to that device.

Your ‘default mix’ - a mix created automatically by Dante Via containing all software applications (except for ASIO applications in Windows) - is also sent to the default output device, unless something else has been specifically sent there. When the default mix is playing to the default output device, you can mute individual sources (hover over the source and click the speaker icon).

You can change the default output device in the General Preferences.

In Windows, you can also specify a default input device. The Default Input Device is the local hardware device which Dante Via will assign to all newly-discovered application destinations (i.e. software applications that can receive audio). For example, if your Default Input Device is set as your USB headset microphone, when Dante Via detects a new software destination, such as Skype, it will automatically send audio from the headset microphone to Skype.

In Dante Via, a destination is any hardware device or software application that can receive audio from the computer / network system.

Destinations can be physically in the computer, connected to the computer, or connected to the Dante network.

Hardware destinations include:

  • Loudspeakers
  • Internal (built-in) soundcards
  • External (e.g. USB or Firewire) soundcards
  • Computer monitors with built-in speakers
  • USB headsets
  • Dante audio devices (such as mixing consoles)
  • Any Dante Via-installed computers on the Dante network

Software destinations include:

  • Digital Audio Workstations (Cubase, Protools, GarageBand etc.)
  • Skype
  • Video calling / conferencing apps

Devices and applications that can receive audio from the system and add audio to the system are both destinations and sources, so they appear in both lists.

Submit a Dante Software or AVIO Support Case

IMPORTANT: Dante Controller is not yet supported on macOS 10.14 (Mojave)
We have identified an incompatibility between Dante Controller and macOS 10.14 (Mojave). The Audinate Engineering team is working on a solution and we hope to have a new release available in the near future to address this issue. If possible, we strongly recommend customers delay their upgrade to macOS 10.14 until further notice.

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