Audinate does not provide direct technical support to end-users for any Dante hardware products, except the Audinate-branded Dante PCIe-R card and Dante AVIO adapters.
Support for hardware products is provided by the product manufacturer. If your issue relates to a hardware product, please contact the manufacturer directly (click here for a list of useful OEM contacts).
However, many common technical questions are answered in our comprehensive Dante FAQs, user guides or Training and Tutorials section.
IMPORTANT: Dante Controller is not yet supported on macOS 10.14 (Mojave)
We have identified an incompatibility between Dante Controller and macOS 10.14 (Mojave). The Audinate Engineering team is working on a solution and we hope to have a new release available in the near future to address this issue. If possible, we strongly recommend customers delay their upgrade to macOS 10.14 until further notice.
Please check the FAQs and user guides before submitting support form.