Job title: Technical Support Engineer (OEM)
Location: Sydney, Australia (Ultimo)
Department: Global Support
Reports to: Director of Worldwide Support
Job opening posted: 21 November 2018
To apply: Complete short application and upload your resume (No phone calls, please)
Audinate Group Limited (ASX:AD8) is a publicly traded company listed on the Australian Stock Exchange with subsidiaries in the US, UK, and Hong Kong. Audinate is the leading provider of professional digital audio networking technologies globally for the professional Audio/Visual (AV) industry. Audinate’s Dante® technology provides a complete audio over IP (AoIP) networking solution replacing legacy analogue copper with Ethernet networks. Dante solves the problem of sending high quality media content in real time with perfect synchronization and no perceptible latency over multi-use IP networks. Using Dante-enabled products assures interoperability between audio devices and allows end users to enjoy high quality, flexible audio solutions typically with a lower total cost of ownership compared to analogue installations. Audinate has grown its customer base to over 400 original equipment manufacturer (OEM) brands, including many of the world’s leading professional AV equipment brands.
As a result of ongoing growth, we have a newly created opportunity for a Technical Support Engineer (OEM). As a Technical Support Engineer (OEM) you will you will be responsible for providing 2nd level technical support to a global customer base. These will primarily be engineering teams at AV equipment manufacturers, though may involve AV consultants and System Integrators implementing Audinate branded software and hardware.
You will become an expert in our manufacturer product range, which includes the BrooklynII, UltimoX and Broadway chips and modules as well as our IP core range solution. You will own the the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
Successful applicants will have:
NOTE: Though not a core requirement of the role, there may be a need for some international travel.
Complete short application and upload your resume
(No phone calls, please)